Question 1

What time is check-in and check-out?

Accepted Answer

Check-in is from 14:00 and check-out is by 12:00. Luggage storage is free if you arrive early or leave late.

Question 2

Do the rates include breakfast?

Accepted Answer

Breakfast is à la carte and chargeable separately, nothing bundled into the room rate, so you only pay for what you order.

Question 3

Is airport pickup available?

Accepted Answer

Yes. Private airport transfer from Ngurah Rai is USD 12 one-way. Book via the front desk or mention it when you book direct with us.

Question 4

How far is Kuta Beach from the hotel?

Accepted Answer

A flat 7-minute walk (~600 metres) along Poppies 1 takes you straight to the sand.

Question 5

Is there free WiFi?

Accepted Answer

Yes, fast fibre WiFi covers all rooms, pool, garden and reception at no extra cost.

Question 6

Is parking free?

Accepted Answer

Yes. Free on-site parking for scooters and cars, with overnight security.

Question 7

Do rooms have air-conditioning?

Accepted Answer

Every room has individual AC, cable TV, safety box, mini-fridge, electric kettle and a private terrace.

Question 8

Can I cancel my booking?

Accepted Answer

Cancellation policy depends on the rate plan you choose on the booking engine, flexible rates allow free cancellation up to 48 hours before arrival. Full details appear at checkout.

Question 9

Is there a swimming pool?

Accepted Answer

Yes, a full-size outdoor pool surrounded by tropical garden, with sun loungers and towel service.

Question 10

Are extra beds available?

Accepted Answer

Yes, by request, with a small surcharge. Each room fits a maximum of 3 guests including the extra bed.

Question 11

Is the hotel safe for solo female travellers?

Accepted Answer

Yes, 24-hour staffed reception, in-room safety boxes, locked gates at night, and a guest profile that skews toward backpackers and couples of all backgrounds. Many of our guests return solo year after year.

Question 12

Are pets allowed?

Accepted Answer

Sorry, pets aren't allowed. Service animals with documentation are welcome, please let us know in advance.

Frequently Asked Questions

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